USPS lost my monthly delivery and Investor Crate's Customer Service promptly returned my inquiries on how to move forward with this situation.They went above and beyond with there compassion for me as a valued customer. With there continued help I received a FULL reimbursement for my lost order from the USPS. This is a company that has a great product at a incredible value. Because of this situation I have doubled my monthly order and remain a loyal customer. I highly recommend that everyone utilize this company for All of there precious metals investments.